Privacy Policy Casino Rebate Malaysia

1 Introduction

Casino Rebate ("we", "Platform") is committed to protecting the privacy of every user who registers and uses our services. This Privacy Policy is established to fulfil our responsibilities under applicable data protection laws and to provide players with full transparency on how their personal data is handled.

We understand that your trust is the foundation of the relationship we build together. Without it, nothing else matters. Every decision we make about your personal data is grounded in this principle: your data belongs to you, and we are only its temporary custodian for legitimate and specific purposes.

This policy applies to all information collected through the Casino Rebate website, mobile app, and all services we offer to Malaysian players.

2 Personal Data We Collect

Casino Rebate collects various types of personal data depending on your stage of interaction with our platform. Below is a full breakdown of the data types we collect:

2.1 Data You Provide Directly

• Full name as shown on official identification documents
• National Identification Number (MyKad) or passport number
• Date of birth for age verification
• Active email address
• Mobile phone number
• Current residential address
• Bank account or e-wallet details for payment purposes
• KYC supporting documents such as a copy of MyKad or bank statement

2.2 Data Collected Automatically

• IP address of the device used to access the platform
• Web browser type and operating system version
• Device information including phone model
• Gaming activity data including betting history, wins, and losses
• Deposit and withdrawal transaction history
• Session data including play duration and login frequency
• Technical error logs recorded when any disruption occurs

2.3 Data Category Table

3 How We Use Your Data

Casino Rebate uses your personal data for lawful and transparent purposes. Every use of data has a solid legal basis — whether grounded in contract, legitimate interest, legal obligation, or your consent.

Purpose of Data Use

• Identity verification and KYC — Ensures all players are real individuals who meet the minimum age requirement of 18 years
• Financial transaction processing — Processes deposits and withdrawals accurately and securely in MYR
• Rebate programme calculation — Calculates and credits weekly rebates based on your gaming activity
• Account Security — Detects and prevents unauthorised access, fraud, and platform abuse
• Customer Support — Addresses your enquiries and resolves any issues you encounter
• Service Communications — Sends important notifications about your account, transactions, and policy changes
• Platform improvements — Analyses usage patterns to improve the overall experience
• Legal compliance — Fulfils reporting obligations under anti-money laundering laws

4 Data Sharing with Third Parties

Casino Rebate does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is our absolute commitment to players.

However, there are limited situations where we need to share certain information:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to support platform operations — including payment processors, identity verification providers, and technical infrastructure. All providers are bound by strict data protection agreements and are only permitted to use your data for the purposes we specify.

4.2 Legal Obligations

Casino Rebate complies with all applicable statutory reporting obligations. This means we may be required to disclose certain information to competent authorities when mandated by law, court order, or valid legal process. In every such case, we will endeavour to notify you if the law permits us to do so.

4.3 Protection of Vital Interests

In the very limited cases where data disclosure is required to protect a person's vital interests or to prevent serious crime, we may share the necessary information with the relevant authorities.

5 Data Security & Protection

Protecting your personal data is casino rebate's highest priority from both a technical and operational standpoint. We continuously invest in security infrastructure to ensure your data remains protected at all times.

Technical Security Measures

• 256-bit SSL encryption for all communications between your browser and our servers
• Encryption of sensitive data in databases using AES-256 standard
• Two-factor authentication for account access and sensitive operations
• Real-time, round-the-clock monitoring for threats and unusual activity
• Regular security testing by independent security experts
• Strict access controls — staff can only access data required for their specific role
• Secure, encrypted data backup storage

6 Cookies and Tracking Technologies

Casino Rebate uses cookies and similar technologies to enhance the user experience, maintain session security, and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies — Required for the platform to function properly, including login sessions and security. These cookies cannot be disabled.
• Performance Cookies — Collects anonymised data on how users interact with the platform to help us improve it.
• Functional Cookies — Saves your preferences such as language and display settings so you do not need to reconfigure them each time.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the Casino Rebate platform.

7 Your Rights Regarding Personal Data

As a casino rebate user, you have certain rights regarding your personal data. We fully respect and support the exercise of these rights:

To exercise any of the above rights, please contact the casino rebate support team through the available channels within the platform. We will process your request within a reasonable timeframe not exceeding 30 days from the date the request is received.

8 Data Retention Period

Casino Rebate retains your personal data for as long as your account is active and for the required period following account closure to meet legal obligations and resolve any outstanding claims.

• KYC and identity documents are retained for a minimum of 5 years after account closure in accordance with legal requirements
• Financial transaction records are retained for 7 years for audit and tax compliance purposes.
• Customer support communication history is retained for 2 years
• Technical log data is retained for 1 year for security and troubleshooting purposes

Once the defined retention period has ended and there is no legal requirement to retain the data further, your data will be securely deleted or anonymised.

9 Child Protection

If we discover that personal data has been collected from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. If you are a parent or guardian who believes your child has registered a casino rebate account, please contact our support team immediately.

10 Privacy Policy Amendments

Casino Rebate reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material amendments will be communicated to you via in-platform notifications or email before taking effect.

The "Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the casino rebate platform after any revision is published constitutes your acceptance of the updated policy.